FAQ

Frequently Asked Questions

Do you accept custom orders?

At this time, we don’t offer fully custom designs — but we love hearing your ideas! If there’s a theme or style you’d like to see in our future collections, feel free to reach out through our Contact Us page.

How long does shipping take?

Orders typically ship within 3–5 business days. You’ll receive a tracking number by email once your item is on the way.

Where do you ship from?

All items are made and shipped from our home studio in Illinois.

What is your return policy?

Because our products are handmade in small batches, all sales are final. That said, if something arrives damaged or incorrect, please contact us within 7 days of delivery and we’ll make it right.

How do I care for my glass cutting board or mug?

All glass cutting boards are hand wash only. Do not place them in the dishwasher. Our mugs are microwave-safe and dishwasher-safe, but for longest life we recommend hand washing whenever possible.

Do you offer wholesale or bulk orders?

We're happy to discuss bulk orders for events, small shops, or gift boxes! Please reach out to us directly to start the conversation.

Still have questions?

We’re happy to help! Visit our Contact Us page or email us directly at stephanie@natxisaradesigns.com.